:root{--bg:#f7fbfe;--card:#fff;--ink:#26182b;--muted:#77808d;--line:#e8edf1;--blue:#9bdcff;--blue2:#def3ff;--blue3:#4eb6f0;--green:#28a56a;--amber:#e7a63a;--red:#df645b;--shadow:0 8px 30px rgba(44,55,72,.07);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}
*{box-sizing:border-box}body{margin:0;background:linear-gradient(180deg,#f9fdff 0,#f5f9fb 100%);min-height:100vh}button,input,textarea,select{font:inherit}button{cursor:pointer}.hidden{display:none!important}.splash{padding:80px 24px;text-align:center;font-size:32px;font-weight:800}.splash span,.brand span{color:#74c9f4}.splash small{display:block;font-size:13px;letter-spacing:.18em;color:var(--muted);margin-top:8px}
.shell{display:grid;grid-template-columns:230px minmax(0,1fr);min-height:100vh}.sidebar{padding:24px 16px;background:rgba(255,255,255,.86);border-right:1px solid var(--line);backdrop-filter:blur(18px);position:sticky;top:0;height:100vh}.brand{font-size:25px;font-weight:800;padding:4px 10px 24px}.brand small{display:block;font-size:10px;letter-spacing:.16em;color:var(--muted);margin-top:2px}.nav{display:grid;gap:6px}.nav button{border:0;background:transparent;text-align:left;padding:12px 13px;border-radius:13px;color:#5d6370;font-weight:650}.nav button.active,.nav button:hover{background:var(--blue2);color:var(--ink)}.sidebar-bottom{position:absolute;left:16px;right:16px;bottom:18px}.userbox{padding:12px;border:1px solid var(--line);border-radius:14px;background:#fff;font-size:13px}.userbox b{display:block}.userbox button{margin-top:8px;border:0;background:transparent;color:#71808c;padding:0}
.main{min-width:0;padding:24px 28px 90px}.topbar{display:flex;align-items:center;gap:14px;margin-bottom:22px}.topbar .search{flex:1;position:relative}.search input{width:100%;height:48px;border:1px solid var(--line);border-radius:15px;background:#fff;padding:0 16px 0 42px;outline:none}.search::before{content:'⌕';position:absolute;left:15px;top:10px;font-size:23px;color:#82909b}.primary,.secondary,.ghost,.danger{border:0;border-radius:13px;min-height:44px;padding:0 15px;font-weight:750}.primary{background:var(--blue);color:#1f2d38}.primary:hover{filter:brightness(.98)}.secondary{background:var(--blue2);color:#2a627f}.ghost{background:#fff;border:1px solid var(--line);color:#58636f}.danger{background:#fff1ef;color:#a7433d}.pagehead{display:flex;justify-content:space-between;gap:16px;align-items:end;margin-bottom:18px}.pagehead h1{margin:0;font-size:27px}.pagehead p{margin:4px 0 0;color:var(--muted);font-size:14px}.grid4{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.stat{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:16px;box-shadow:var(--shadow)}.stat .num{font-size:28px;font-weight:850}.stat .label{font-size:13px;color:var(--muted);margin-top:3px}.stat.attention{border-color:#d8ecf7;background:#fbfeff}.content2{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr);gap:16px;margin-top:16px}.panel{background:var(--card);border:1px solid var(--line);border-radius:18px;padding:17px;box-shadow:var(--shadow);min-width:0}.panel h2{font-size:16px;margin:0 0 12px}.row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid #f0f2f4}.row:last-child{border-bottom:0}.row-main{min-width:0}.row-main b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row-main span{display:block;color:var(--muted);font-size:13px;margin-top:2px}.pill{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:750;white-space:nowrap;background:#f0f3f5;color:#65707a}.pill.blue{background:#e4f5ff;color:#397da2}.pill.green{background:#e8f7ef;color:#2e7a54}.pill.amber{background:#fff3db;color:#95650f}.pill.red{background:#fff0ee;color:#a24740}.team{display:grid;gap:9px}.person{display:flex;align-items:center;gap:10px}.avatar{width:35px;height:35px;border-radius:50%;background:var(--blue2);display:grid;place-items:center;font-weight:800;color:#47738a}.dot{width:8px;height:8px;border-radius:50%;background:#b9c0c6}.dot.on{background:var(--green)}.dot.busy{background:var(--red)}.dot.away{background:var(--amber)}
.formgrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.field{display:grid;gap:6px}.field.full{grid-column:1/-1}.field label{font-size:12px;color:#68737d;font-weight:750}.field input,.field textarea,.field select{width:100%;border:1px solid var(--line);border-radius:13px;background:#fff;padding:11px 12px;outline:none;color:var(--ink)}.field textarea{min-height:98px;resize:vertical}.field input:focus,.field textarea:focus,.field select:focus{border-color:#a7d9f5;box-shadow:0 0 0 3px rgba(130,205,245,.18)}.inline{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.check{display:flex;gap:9px;align-items:flex-start;font-size:13px;color:#56616b}.check input{margin-top:2px}.ai-card{background:linear-gradient(135deg,#f4fbff,#fff);border:1px solid #dbeef9;border-radius:16px;padding:14px}.ai-card h3{margin:0;font-size:14px}.ai-output{margin-top:10px;padding:11px;background:#fff;border:1px solid var(--line);border-radius:12px;font-size:13px;white-space:pre-wrap}.signature{border:1px dashed #b8c6cf;border-radius:14px;background:#fff;overflow:hidden}.signature canvas{display:block;width:100%;height:150px;touch-action:none}.ticket-head{display:flex;justify-content:space-between;gap:14px;align-items:start}.ticket-head h1{margin:0;font-size:24px}.meta{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(270px,.7fr);gap:16px}.timeline{display:grid;gap:10px}.note{border-left:3px solid #cceafa;padding:9px 12px;background:#fbfdfe;border-radius:0 12px 12px 0}.note small{color:var(--muted)}.qrbox{display:grid;grid-template-columns:110px 1fr;gap:14px;align-items:center}.qr{width:110px;height:110px;background:repeating-linear-gradient(45deg,#18222c 0 5px,#fff 5px 10px),repeating-linear-gradient(-45deg,transparent 0 7px,#18222c 7px 9px);border:8px solid #fff;box-shadow:0 0 0 1px var(--line)}.table{width:100%;border-collapse:collapse}.table th,.table td{text-align:left;padding:11px 10px;border-bottom:1px solid var(--line);font-size:13px}.table th{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.04em}.empty{padding:28px;text-align:center;color:var(--muted)}.modalback{position:fixed;inset:0;background:rgba(30,34,40,.35);display:grid;place-items:center;padding:16px;z-index:99}.modal{background:#fff;border-radius:20px;width:min(680px,100%);max-height:90vh;overflow:auto;padding:18px;box-shadow:0 30px 80px rgba(20,30,45,.25)}.toast{position:fixed;right:18px;bottom:18px;background:#26323b;color:#fff;padding:11px 14px;border-radius:12px;z-index:120;font-size:13px}.loginwrap{min-height:100vh;display:grid;place-items:center;padding:20px}.login{width:min(430px,100%);background:#fff;border:1px solid var(--line);border-radius:24px;padding:24px;box-shadow:var(--shadow)}.login .brand{text-align:center;padding-bottom:16px}.login h1{font-size:21px;margin:0 0 4px}.login p{color:var(--muted);font-size:13px}.sep{height:1px;background:var(--line);margin:15px 0}.small{font-size:12px;color:var(--muted)}.integration-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.integration{border:1px solid var(--line);border-radius:15px;padding:14px}.integration .state{font-size:12px;color:var(--muted);margin-top:5px}.integration.ready{border-color:#cfeede}.integration.ready .state{color:#31815a}.voicebar{display:flex;gap:9px;align-items:center}.recording{animation:pulse 1.1s infinite}@keyframes pulse{50%{opacity:.55}}
@media(max-width:900px){.shell{display:block}.sidebar{display:none}.main{padding:16px 14px 86px}.grid4{grid-template-columns:repeat(2,1fr)}.content2,.ticket-layout{grid-template-columns:1fr}.topbar{position:sticky;top:0;z-index:20;background:rgba(247,251,254,.94);padding:8px 0 10px;backdrop-filter:blur(12px)}.topbar .primary{font-size:0;width:48px;padding:0}.topbar .primary::after{content:'+';font-size:24px}.mobile-nav{display:grid!important;position:fixed;left:0;right:0;bottom:0;z-index:80;grid-template-columns:repeat(5,1fr);background:rgba(255,255,255,.96);border-top:1px solid var(--line);padding:5px 6px max(5px,env(safe-area-inset-bottom));backdrop-filter:blur(14px)}.mobile-nav button{border:0;background:transparent;color:#6b7480;font-size:10px;padding:8px 2px;border-radius:10px}.mobile-nav button b{display:block;font-size:18px;line-height:18px;margin-bottom:3px}.mobile-nav button.active{color:#337da5;background:#eef8fd}.pagehead{align-items:start}.pagehead h1{font-size:23px}.integration-grid{grid-template-columns:1fr}}
@media(max-width:560px){.formgrid{grid-template-columns:1fr}.field.full{grid-column:auto}.ticket-head{display:block}.ticket-head .inline{margin-top:10px}.qrbox{grid-template-columns:90px 1fr}.qr{width:90px;height:90px}.table-wrap{overflow-x:auto}.table{min-width:650px}}
.mobile-nav{display:none}